A sample of the many areas that COS Consultants has extensive experience developing
We work with your team to build a roadmap for sustainable expansion of your concept — grounded in your real unit economics, your market position, and your capacity to grow. Ambition for growth is necessary but won't get it done without a well thought out strategy.
This is the fastest changing area within our industry. Let's face it, it's hard enough to keep up with the day to day let alone be on the constant lookout for new tech that might improve your stack. Heck, you might not even know you have a stack. The right POS, scheduling, inventory, and guest-facing tools, etc. all seem daunting at times. How many functions does your staff engage in on a regular basis and how much time is that all taking? Are there tech solutions that can improve that efficiency? Can you convert employees involved in manual tasks into productive and efficient auditors of what was once their dreaded task? These are many of the questions that COS Consultants can help you evaluate from development to implementation and ongoing support.
Clear, written systems — SOPs, training manuals, and checklists — so every location runs the same way, every shift, regardless of who's running the show. Some like it old school, others reach for technology. Either way COS Consultants has you covered.
It all starts with understanding what Hospitality really is! Once that is achieved, guest experience frameworks and service standards can be developed that will turn hospitality into a trainable, repeatable, and defining part of your brand. We will even help you put a name on your program.
Let's face it, you can't be everywhere all of the time. What worked for one unit or a few won't work for many units. You will need to make changes and create the organizational structure, roles, systems and evaluation that let a single successful location transform into a well-run multi-unit organization — without losing what made it work in the first place.
Franchising asks a very different question than growing your own units: can someone else run your concept as well as you do? That means documented systems, training that travels, brand standards worth protecting, and a support structure your franchisees can actually lean on. We help you determine whether your concept is ready, and build the foundation it takes to get there.
Creating a culture that ensures you have the best people wanting to be a part of your organization, allowing you access to individuals who have a positive attitude and the emotional skills to work as a team and deliver the best hospitality experience to each and every one of your guests. It all starts with your enlightened approach.
Successful restaurants have talented leaders. Managers manage; leaders inspire and motivate. We will work with your team to develop a set of goals that will keep your staff happy, inspired, motivated and full of hospitality and productivity.
By utilizing effective and efficient purchasing and inventory management strategies, product standards can be maintained or even improved without compromising the bottom line. Smarter vendor relationships, ordering procedures, and inventory controls that reduce waste, protect margins, and keep the right product on hand without over-buying.